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Public Trust
  • To ensure a strong bond between police agencies and the public; agencies must be capable of conducting impartial and thorough internal affairs investigations.
  • Complaint reception:  How open is the agency to receiving complaints?  How are complaints documented and tracked?
  • Investigation:  What is the capacity of the internal affairs unit to conduct complete and thorough investigations?
  • Adjudication:  Is the determination seen as fair and made in a timely fashion?
  • Discipline:  Does discipline in sustained or founded cases meet the infraction?
  • Notification:  Does the agency notify complainants of the outcome of the investigation?
  • Education:  What public outreach does the agency have in place to educate their communities on their internal affairs processes?
  • Transparency Matters®, LLC is experienced in all the above.


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